Archi Internet Solutions

Smarter, Safer, Speedier Businesses need robust, seamless, and secure connectivity to communicate and transact over the internet. Having basic connectivity is no longer an option, even for Small and Medium Businesses (SMBs). As businesses across the world scramble to have an online presence, many continue to opt for the traditional Internet Leased Line (ILL) service for their connectivity needs. However, vanilla ILL services do not extend beyond connectivity, which leaves the business owner to contend with problems such as usage visibility, usage control, security, application maintenance, among others. For many SMBs, lack of knowledge and resources remains a crucial problem when it comes to taking care of IT and security woes. The new Smart Internet offering from Tata Tele Business Services (TTBS) is a state-of-the-art solution which helps SMBs get robust connectivity, security, manageability, and clear visibility of its users and network. It is an internet leased line bundled with cloud-based security and a Do-It-Yourself (DIY) interface which is easy to access, install, use, and view. It secures customer network from malicious websites, online threats and provides the SMBs with the first line of defense in a cost-effective manner. The solution also provides a dashboard for real-time view of reports as well as managed services.

The IT team has to make sure that the office network has consistent speed allowing all users to upload and download 􀃶les for their routinetasks efficiently. They look forward to unlimited data and uncontended bandwidth. For the C-suite officers who make the 􀃶nal decisions inhiring new services for the organisation, it is essential to ensure optimal returns on investment made in any data connectivity solution. Bysubscribing to an ILL service, manufacturing enterprises can ful􀃶l all such objectives. The line brings more consistency in their regularbusiness processes and functions. It helps them to:1. Link their corporate offices and production facilities to the Internet2. Build a local area network (LAN) and connect multiple offices with last-mile connectivity3. Transmit data securely between locations

Catering to the requirements of our clients, we are into rendering Internet Leased Line Service.

Our company is highly esteemed in providing Predictive Dialer Service.

Product Description:

• Contact Center Solution helps measure the Key Metrics of your WFH Call Center however small.Some of these are:
• Key metrics for measuring Customer

Satisfaction:

• First Call resolution
• Percentage of calls blocked
• Average time in queue
• Key metrics for measuring Agent

Performance:

• No of call received/day
• No of call attended per hour
• Average speed of answer
• Key metrics for measuring Overall Contact

Center Performance:

• Service level
• Average handle time
• Average revenue per call